Ooma is hiring for a Technical Customer Support position reporting to the Technical Customer Support Manager, on the 2600Hz Customer Support team. In this role you will be part of a support team geared towards constant learning and improvement that bridges gaps between Support, Ops, and Engineering to build the best customer support experience we can. Duties will include analyzing logs and diagnosing various issues, handling requests and calls from resellers, determining proper escalation paths when needed, working directly with carriers and third-party integrators, as well as assisting Kazoo Engineers with identifying necessary code changes.
What You’ll Do
Answer incoming technical support calls from 9am - 5pm PST
Provide troubleshooting and assistance for 2600Hz Kazoo VOIP services
Manage 3rd party Carrier tickets
Porting
CNAM Updates
Experience We’re Looking For:
2+ years customer facing telecommunications support
Excellent listening and communications skills, both verbal and written
Strong customer relationship building skills
Strong technical & diagnostic skills
Self-motivated, detail oriented, team player
Nice to have Experience:
Managing numbers/services in carrier portals
Supporting end users of a Kazoo Cluster
Diagnosing VOIP services using network monitoring, SIP signaling, packet captures, etc.
Using Postman/cURL/etc. with JSON APIs
What We Offer:
Working at Ooma(2600Hz) means being a team player, while allowing your individual voice to come through. Plus, you will receive competitive compensation, benefits, and generous company perks.
Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
HMOs, a PPO, or HDHP (including HSA, which Ooma helps fund)
Vacation time, sick time, paid company holidays
401k & employer match
Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
Commuter benefits
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program
Life Balance benefits with Travel assistance services and Identity theft and will preparation services
The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
United States Pay Range
$24—$26.44 USDTo apply, visit
Ooma Jobs
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